VoIP and unified communications technologies are both projected to see significant gains as more competition floods the market and companies realize the value of IP communications, according to ABI Research.
The market research firms Enterprise Communications Market Data predicts that the integrated unified communications suite market is expected to reach $4.8 billion in revenues by 2015, riding the wave as enterprises ramp up their investments in communications infrastructure. VoIP technologies, both on-premises and hosted services, will see a significant increase in demand as companies recognize the value of using IP communications.
According to ABI, in 2010 IP PBX vendors are expected to ship about 35 million IP lines (including native IP and hybrid lines) worldwide. IP telephony shipments will continue to see robust growth throughout the forecast period as enterprise communications systems converge on the IP platform, the firm noted.
Hosted services will play a significant role in the adoption of IP communications, due to a number of factors including the slow economic recovery, employee mobilization and a more distributed workforce. In fact, hosted IP PBX services are expected to finish the year with a 15.3 percent increase in revenue to $3.4 billion worldwide, said Dan Shey, ABI Research practice director.
Hosted VoIP is a safe investment and offers flexibility for businesses in a slow, uncertain economic recovery,” he said.