New data from ABI Research shows that enterprises are ramping up their investments in VoIP technologies, both on customer premises equipment and hosted VoIP. VoIP technologies include fixed mobile convergence (FMC), contact center, IP/TDM PBX, messaging, and conferencing and collaboration. The integrated unified communications (UC) suites market, which was adversely affected by the economy, is also poised to see some consistent growth to reach revenues of $4.8 billion by 2015, says ABI.
IP PBX vendors are expected to ship more than 35 million IP lines (including native IP and hybrid lines) worldwide in 2010. IP telephony shipments will continue to see robust growth throughout the forecast period as enterprise communications systems converge on the IP platform.
Overall VoIP revenue growth is also due to a brisk competitive environment between CPE vendors and hosted VoIP service providers. Both camps are using product differentiation, attractive pricing, and improved customer service to win and keep customers.
Hosted VoIP services are buoyed by an additional set of drivers including the slow economic recovery, employee mobilization, and a more distributed workforce. This especially applies to the North American market.
Even large businesses that traditionally shied away from hosted services for mission-critical communications are deploying hybrid models, experimenting with hosted services in smaller doses,” said Subha Rama, ABI senior analyst.
Hosted VoIP is a safe investment and offers flexibility for businesses in a slow, uncertain economic recovery,” said Dan Shey, ABI practice director. Consequently, hosted IP PBX services are expected to finish the year with a 15.3 percent increase in revenue to $3.4 billion, worldwide. Besides North America, Asia-Pacific will also be aggressive with hosted VoIP deployments.”
ABI Researchs Enterprise Communications Market Data provides worldwide and regional shipment, ASP and revenue forecasts for the VoIP market including premises-based telephony, hosted business VoIP services, VoIP integrated access and SIP trunking. It also includes forecasts for other unified communications technologies in the categories of fixed-mobile convergence, contact centers, messaging, and conferencing and collaboration. Further segmentation is provided for both vertical and size of business markets.