CHANNEL PARTNERS UC and contact-center software provider Zeacom (Booth #4026) announced at the Channel Partners Conference & Expo higher market penetration and increased success with its reseller partners.
I’ve won every bid where I’ve proposed Zeacom,” said SOURCE Telecoms Debbie Magnanti, director of Sales and Support Services. ”Zeacom differentiates us from the competition with its seamless, agnostic approach, architecture, and better, more efficient customer care.”
When working with VARs, it is critical to provide every possible resource with which they can close deals and sell your product/service,” said Ernie Wallerstein, Zeacom president. For years, we have achieved great success through this model as we understand their needs: advanced yet easy-to-use functionality, quick ROI and ease-of use.”
The Zeacom roadmap includes what roles and responsibilities Zeacom has throughout the customer lifecycle starting from working with a new prospect to supporting existing customers. SOURCE and Zeacom work together seamlessly to map out what UC and contact-center components would be used and where, and by what type of users. A deeper examination of a prospects current operations can reveal many areas in need of improvement, such as reporting, integrated and coordinated e-mail response, coupled with more and better metrics with which to measure call center efficiency.
In ensuring that its partners have all possible, necessary resources with which to win customers, Zeacom says it provides a multitude of resources, including access to all levels of the company from the CIO to customer service. Also of note is that Zeacom supports SOURCEs Best of Breed solution provider” philosophy, with the latter working to make the best recommendation by fully uncovering customer needs.
No matter the industry, exceptional customer service is paramount. Once a customer comes on board, Zeacom says it provides a full portfolio of on-site, face-to-face end-user training. Depending on the UC applications selected, business users receive anything from basic voicemail orientation to instruction on all the functionality of the Zeacom CTI plug-in for Microsoft Outlook.
Call center customers receive both agent and supervisory training while all customer software administrators attend an intense four-day training course at one of Zeacom’s training facilities.