CHANNEL PARTNERS TNCI (Booth #1019), as part of its Agent Experience initiative, has created a number of new business and selling tools for agents that it will demonstrate at its booth at the Fall 2010 Channel Partners Conference & Expo.
These new tools include a new online Order Workbook and a Training and Resource Center. In addition, TNCI has enhanced its Online Trouble Ticketing system to allow agents more flexibility with regard to submission and follow up.
The hands-on demo conducted by Andrea Liguori, director TNCI Agent Experience, will include a review of the Order Workbook, Online Trouble Ticketing system, and a recently implemented Agent and Customer-friendly approach to Terms and Conditions documentation.
In addition, she will showcase the new TNCI Training & Resource Center program that provides agents with access to monthly training sessions, podcasts, presentations and more.
Finally, Liguori will be on hand to review TNCIs partnership with RPM for commission management. RPM continues to offer a discounted rate to TNCI Agents wishing to take advantage of the solution.
Demonstrations will be held on the hour beginning at 2 p.m., Tuesday, Sept. 21 in the TNCI Booth #1019. One-on-one demonstrations also will be available during the show.
TNCI is a national CLEC and reseller. Its portfolio is led by TNCInet private IP network dedicated long-distance, integrated and DIA solutions. TNCI also resells Tier 1 switched/dedicated long-distance, DIA, MPLS, local telephone, DSL and conferencing.