CHANNEL PARTNERS Roofing Supply Group (RSG), a roofing supply distributor in North America, has selected New Edge Networks (Booth #4024 at the Channel Partners Conference & Expo) to install a nationwide MPLS T-1 network across its 60 locations in 23 states.
RSG distributes roofing material and related building products to roofing contractors, home builders and large retailers. Currently, each RSG location has its own independent phone system encompassing dozens of models and utilizing more than 30 different telecommunications providers. According to RSG, the existing structure is extremely costly and cumbersome to manage. In addition, RSG is struggling with network reliability, inconsistent service levels, lack of trouble ticket management, poor customer support and complex billing issues.
The New Edge Networks managed IP network solution will allow RSG to transform the way the company communicates. To help RSG manage its voice communications, it chose to utilize New Edge AX Partner One Source Networks for Voice over IP (VoIP) services. New Edge says its MPLS network provides the Quality of Service (QoS) required for RSG to utilize hosted voice as a cost-effective alternative for its voice service. The combined solution of New Edge Networks and One Source Networks is expected to allow RSG to upgrade its network and subsidize the cost of its data infrastructure by significantly lowering its voice costs.
“One Source Networks’ industry-leading VoIP solutions combined with New Edges cutting-edge MPLS services give RSG the ability to truly utilize and converge its voice and data networks into a secure, flexible and scalable network infrastructure,” said Dan Tyler, CTO of One Source Networks. This partnering of best-of-breed solutions is helping to define the future of telecommunications.”
With the New Edge and One Source solution, RSG will unify all branches under a single data and voice communications solution. New Edge says the MPLS T-1 network provides Class of Service (CoS) traffic management at each RSG branch location to prioritize its voice, video and data traffic, including its ERP and SaaS applications. New Edge is also installing an EVDO back-up wireless network for RSG to ensure complete redundancy.
Without a doubt the New Edge network solution is evolving and advancing our companys communications capabilities, and will easily accommodate our future growth plans. Beyond the managed network benefits, we have been impressed with the quality of customer service and support, trouble ticket processing, proactive network notifications, and clear and concise billing statements from New Edge,” stated Delano Gordon, CIO, Roofing Supply Group. New Edge is doing a phenomenal job for us. No matter who you speak with, they understand the issue; know the answer and get you resolution.”
A demonstration of New Edges commitment to the RSG relationship occurred prior to the network implementation process getting underway. One of the RSG offices was affected by flooding in the Nashville, Tenn., area. The branch was forced to relocate to a temporary space and data services were unavailable in the area. New Edge was able to install an EVDO wireless router, and had the temporary location up and running in one day.