OTE Releases ShoreTel Managed Solution Nationally to Businesses, Agents

CHANNEL PARTNERS New Jersey-based Outreach Telecom & Energy (Booth #2001 at the Channel Partners Conference & Expo) is making available ShoreTel Managed Solution as a business productivity tool for its customers nationally.

ShoreTel Managed Solution is a new model for delivering communications to customers on a pay for usage” model. Customers pay a monthly fee to use ShoreTel hardware and software licenses to provide key communications deliverables. The hardware and software will be located in the customers premises and hosted on their network and managed by ShoreTel or Outreach Telecom & Energy, an authorized ShoreTel partner. 

ShoreTel Managed Solution (STMS”) consists of a core IP Telephony Unified Communication platform that can be enhanced with more advanced solutions according to the customer needs.

“We are truly excited to be one of the first ShoreTel dealers to release the ShoreTel Managed Solution,” said Pete Keane, president of Outreach. “No longer will companies have to incur huge capital expenses to acquire a premise-based Unified Communications IP phone system. By releasing this to our customers, businesses can obtain the industry leading premise-based ShoreTel Unified Communications system and simply pay by the number of users. Over the lifespan of the installation, the Total Cost of Utilization will be substantially less for a business than purchasing a system and maintaining it themselves.”

The system is acquired through Outreach in an agreement made directly between the customer and ShoreTel on a two-year subscription. The subscription includes all post installation services including management of the hardware, such as phones, switches and software, customer move, add, change deletes and other day-to-day maintenance, onsite repair and other support. There are no hidden charges.

Agents, VARs and other technology dealers wanting to bring this solution to their customers may do so through Outreach’s national distribution program: The Cap & Trade Agent Program. These companies sell the system and receive up-front and residual compensation. As long as the customer remains a customer of ShoreTel and pays their bill, Outreach and their agents will be paid as well. As a result, over the lifespan of the installation, anticipated to be five years or more, the agent receives many times the compensation they would receive in a typical system sale.

The ShoreTel Managed Solutions is available for demonstration and quoting now with installations beginning in November, through Outreach Telecom & Energy.

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