A new study that scoured the country for top call quality found that Verizon and Sprint lead the pack, while AT&T lagged far behind.
J.D. Power ranked the big telcos in six regions, from the East Coast, right on through the Midwest to the West Coast. In all but one, AT&T finished last or next to last. Verizon was the big winner, finishing tops in three of the six regions, while Sprint finished second in most areas. T-Mobiles ranking is all over the board, beating all of the competition in the Southwest, but finishing dead last in the Northeast.
With the advent of texting and other modes of communication via mobile device, you wouldnt think service providers would need to take this report as seriously as they once did. But the study found that dropped calls are still the biggest reason for someone to change carriers.
The study based call quality on dropped calls, failed connections, interference and more.