Aptela, provider of business-class phone services aimed at the SMB space, has updated its call center platform to include the new Department Dashboard Manager management solution.
Department Dashboard Manager was designed to enable managers of dispersed workers particularly call center workers to supervise their calls via features such as at-a-glance visibility, real-time activity monitoring and resource allocation. Management can occur no matter where the employees are located.
The dashboard includes real-time visibility of department activity, including an at-a-glance view of calls for the current calendar day and includes a useful metric summary (total calls, answered calls, missed calls and average length); ability to monitor, whisper” or barge into active calls; real-time staffing allocation; and department line presence, so managers can see who is on an active call and who is available.
The Department Dashboard Manager is included in version 5.2 of Aptelas calling platform, which was architected to give its customers the tools required to intuitively manage their business communications.
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October 16 2019 @ 18:12:06 UTC