OAISYS has announced the release of version 6.2 of its Talkument and Tracer software solutions. Now available for early-adopter field trials, Talkument and Tracer versions 6.2 deliver new technology enhancements and functionality improvements for public safety agencies and call centers.
Compatible with leading business communications systems, including those from Avaya, Mitel, ShoreTel, Toshiba and others, OAISYS says Talkument and Tracer solutions help companies improve customer service, reduce costs, increase revenue and drive overall profitability.
Tracer functionality is built on a foundation of OAISYS Talkument voice documentation solution. Talkument does for phone calls what the advent of e-mail did for letters and memos, providing similar benefits to collaboration, productivity and accuracy. Talkument captures digital recordings, or voice documents, of authorized users phone-based conversations using patent-pending OAISYS Portable Voice Document (PVD) technology. Conversations are captured in their entirety and can be easily and securely shared with other authorized users and oversight personnel for improved collaboration and accuracy, the company says.
The ongoing evolution of our Talkument and Tracer solutions delivers a robust set of purpose-driven capabilities for key target customer markets, specifically the growing public safety and contact center markets,” said Brian Spencer, president of OAISYS. This release continues a trend for us of delivering highly practical, sophisticated solutions that uniquely address modern business challenges.”
New features, functionality and options delivered in version 6.2 of the OAISYS Talkument and Tracer software solutions include:
OAISYS is currently accepting a limited number of customers interested in participating in early-adopter field trials of the 6.2 release.