announced this week the availability of the ShoreTel Online TCO Tool to measure
the total cost of ownership for unified communications systems.
This tool, which is accessible through ShoreTel’s public
Web site, analyzes TCO, including upfront acquisition costs management and
support for ShoreTel, legacy TDM systems and various competing UC vendors. Once
information is entered online, the TCO Tool provides detailed reports for
alternative vendors, including TCO, post-tax cash flow, pay-back period, return
on investment, internal rate of return and net present value.
It was developed by Alinean, a developer of research,
methodologies and software tools to measure and quantify return on investment
from business-to-business solutions, and is based on the TCO industry standards
Alinean has established, which incorporate independent third-party research.
The ShoreTel TCO Tool combines upfront capital costs
(including telephony system, network upgrade, hardware replacement and
capitalized implementation charges); annual recurring operating expenses
(including support services, moves, adds and changes, system management,
electricity consumption, voice trunk, wide area network and long distance
charges); and annual tax savings into a single TCO comparison.
"Many IP Telephony buyers continue to make new purchase
decisions based predominantly on up-front costs; however, the recurring
operating costs for IPT often exceed four times the acquisition cost over the
life of the system,” said Tom Pisello, chairman, Alinean Inc. Research has
shown that these operating costs correlate closely with the complexity of
implementing, managing and supporting the underlying technology. Conversely,
solutions that reduce complexity and simplify management result in lower TCO.
The ShoreTel TCO Tool helps customers model this complexity and compare TCO
categories, considering both near- and long-term costs across multiple UC
solutions, and providing a vital tool for buyers to make well-informed
value-based purchase decisions."
Results from the ShoreTel TCO Tool are supported by
ShoreTel’s Lowest TCO Guarantee program, so that if ShoreTel’s TCO Tool and/or
additional independent data determine our TCO is higher than a competing
solution, ShoreTel will lower its price to beat the competition.