Unified communications software vendor Evangelyze Communications, a Microsoft partner, has introduced two new units for Microsofts Office Communications Server 14. Smart Finder and SmartClass/UC University are based on Microsofts Visual Studio 2010 and UC platform, using software acquired from Network Equipment Technologies last January.
The two products essentially upgrade legacy functions like chat, contact center and Web-based communications software with Smart Finder, released in conjunction with Smart Chat as part of Smart Chat 2010, providing enhanced Web-based chat, expert finder, contextual collaboration, and integrated contact center software. Agents in key verticals like financial services, travel agencies, manufacturers and e-commerce companies can now chat, co-browse, share applications, audio and video, and integrate with legacy business applications like CRM, ERP, and case support incident software, while also supporting newer programs such as Microsoft CRM, Outlook, Communicator, and SharePoint using a single agent/client app without a separate software install. This all-in-one package costs less than a recurring monthly subscription model or purchasing separate tools to deliver its full UC functionality.
By using Microsoft Visual Studio 2010, Silverlight, and with the APIs and SDKs provided through the Microsoft Unified communications platform such as the Unified Communications Managed API and the Communicator Wave 14 SDK, Smart Finder and Smart Chat will now provide the most unique agent experience integrated directly with the Microsoft Office system and Unified communications platform, said Yves Zouzouambe, director of software development at Evangelyze. Through this development, my team has created advanced reporting, live agent monitoring, keyword-to-SME finder routing, and a brilliant user and agent experience.
Meanwhile, SmartClass/UC University is the first release of several software tools for key verticals in education and health care. SmartClass is designed for the K-12 and higher education levels, essentially extending the companys UC features by integrating with Microsoft Visual Studio, Office, SharePoint 2010 and its own UC platform to enable distance learning through recorded video, audio and shared content for breakout rooms, labs and other learning tools. Students can use Microsoft Share Point 2010 to find audio transcripts, access previous classes or related classroom data for individual study.