Concierge Creates Agent Assistant Post

, a master agency based in Tempe, Ariz., announced Monday the
addition of Janelle Houston as sales and agent assistant, a new position
created to improve programs for subagents selling its hosted and managed
services offerings.

Houston comes to Concierge from IT solutions provider Primex
Technology Inc.,  where she was a channel manager. Previously, she was an
executive assistant to the CEO of Castillo Technologies LLC, an It consulting
firm and systems integrator. Houston will graduate from Arizona State
University in December with a bachelors degree in economics and an
international business certificate.

According to the company, Houstons IT industry experience
will enable her to develop  strong relationships with clients and agents,
assist in agent recruitment, act as an arbitrator for issue resolution and improve
the onboarding process for new subagents. She will be working with the companys
subagents, internal agent managers and carrier channel managers in these efforts,
she said.

Janelles organizational and proposal writing skills will
help us in the complex world of converged hosted and managed services that we
offer clients,” said Concierge Communications Vice President Clark Atwood.
Her ability to relate to VARs and system integrators will enhance our agent
offering to those groups. We want to help them become communications and
technology agents as the SMB space embraces cloud computing over many local IT
support options.”

Creating the new position is another sign of growth for
Concierge; last year the company added members to its sales support team, hired
an office manager and created an in-house marketing department.  Earlier this
year, the master agency bought two of its subagents. In April 2010, it acquired
JB Telecom Consultants resulting in the addition of a new business partner,
Jana Beck, and the expansion of the sales support team. In June, it acquired
Streamline Management Group.

 As we say around the office, were not getting any
smaller,” said Atwood. Weve made a lot of positive changes in the company.
Were excited to welcome Janelle to the team and we know shell be a great
asset in our continuing growth as a company.”

Concierge represents more than 40 business communications


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