Veteran unified communications and collaboration provider Aspect has announced a re-orientation of its leadership team designed to optimize the delivery of its technology vision, promote continued growth and provide an exceptional customer experience. The shake-up comes five months after acquiring Quilogy Inc., an IT services company which adds collaboration capabilities and greater systems integration to Aspects portfolio for the enterprise and call center.
Specifically, Gary Barnett, Aspects CTO and executive president, research and development, will drive the companys overall technology strategy and grow its product and service portfolio, particularly for the call center. Microsoft applications such as Office Communications Server 2007 R2, SharePoint, Dynamics CRM, and Microsoft .NET will continue to form the core of Aspects offerings. Barnett will also oversee strategic partner initiatives that address the entire customer value chain, focusing on solutions that integrate communications and collaboration tools.
In addition, Gwen Braygreen is now vice president of Aspect Technical Services and Continuing Engineering. Having previously served as vice president of Customer Experience, she brings strong customer-facing expertise to the technical side of the company. And David Herzog has moved from regional vice president of sales for Aspect to the head of Customer Experience. Among his first tasks will be to establish a comprehensive program to help customers migrate from legacy systems to Aspects Unified IP, an SIP-based unified communications platform for the call center that integrates full-featured automatic call distribution, predictive dialing, voice portal, Internet contact, workflow management, multichannel recording and quality management applications.