Terrapin Solutions is a master agency for “cloud” technology services, including cloud telephony (hosted VoIP, SIP trunking and call centers), cloud computing (desktop/server virtualization) and managed cloud services (outsourced IT/help desk services).
“Terrapin’s focus of providing high-value cloud-based solutions, improving their client’s operational processes, increasing efficiency and reducing the total cost of ownership in technology is closely aligned with iCore’s objectives,” said Michael Bertamini, iCore Networks’ vice president of sales, in a press statement.
Founded in 2001, iCore spent three years transforming VoIP into VoPI and signed its first customers in 2004. Today, it serves 20,000 business customers with its hosted VoPI solutions.
“We are excited to form a relationship with iCore. We love their ‘VoPI’ approach to cloud telephony,” said Terrapin Solutions’ President and CEO Andrew Pryfogle. “Our agent community and our customers demand something far more than best-effort voice. iCore is relentless in ensuring quality. Combine that with their advanced network management tool set, and we’re convinced we have the basis to build a great business together.”
Under the agreement, iCore will provide Terrapin Solutions with marketing, sales, training and technical support.