NEC Corp. of America has made available Managed Telecom Expense Management (TEM), powered by AnchorPoint, as part of its Managed and Lifecycle Services offerings. NEC says it uniquely integrates TEM business process management into its IT service management portal to enable C-level executives and other business leaders better control of telecom operating costs and expenses related to communication assets, such as equipment and services.
“The inclusion of process outsourcing, in the form of telecom expense management (TEM), in almost every major competitive proposal in the market ensures that many businesses will have great visibility into their telecommunications costs,” writes Eric Goodness, research VP, in Gartner’s “Magic Quadrant for Communications Outsourcing and Professional Services, Worldwide,” published on March 3.
TEM encompasses the business processes conducted by IT and finance departments to acquire, provision and support communications services. NEC says its services can deliver a high return on investment (ROI) through process automation, active management and reporting for the following functions:
“TEM is a natural extension of NEC’s Managed and Lifecycle Services, and by collaborating with a proven industry leader like AnchorPoint, we will enable customers to centralize management, align purchasing decisions with business goals, and potentially uncover revenue sources that can be used to reinvest in enterprise communications,” said Paul Lopez, general manager, operations planning and development, NEC. “Our customers can have important insight into both network optimization and cost optimization within a single portal.”