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ATLANTIC-ACM Names 2010 Wholesale Award Winners

COMPTEL PLUS — ATLANTIC-ACM, a telecommunications research consultancy and benchmarking firm, delivered its 2010 ATLANTIC-ACM Awards for U.S. Long Haul Wholesale Carrier Excellence at the COMPTEL Plus Spring 2010 Convention + Expo at the Gaylord Opryland in Nashville.

The awards reflect the results of the 2010 edition of ATLANTIC-ACM’s U.S. Long Haul Wholesale Carrier Report Card – the industry’s principal customer satisfaction benchmarking study, based on more than 1,000 individual carrier evaluations by their wholesale customers.

Winners were as follows:

  • AT&T Inc.: Brand, Network, Voice Product Quality, Data Product Quality
  • Qwest Communications International Inc.: Provisioning
  • Sprint Nextel Corp.: Provisioning
  • XO Communications Inc.: Sales Reps, Provisioning, Billing, Customer Service, Voice and Data Product Price, Data Quality

“For the second year in a row, we saw scores for product quality and operations improve while price satisfaction declined,” said ATLANTIC-ACM president Fedor Smith. “The macroeconomic trends and pressures that impacted last year’s pricing scores remain at play in this year’s scores. Unlike last year, however, declines in price satisfaction were greater than satisfaction increases in other areas, signaling greater opportunities for price-based wholesalers to capture share.”


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