A complaint to the FCC over a “phantom” mobile Internet access fee has turned into a full-blown lawsuit. The class-action suit was filed against Verizon Wireless in federal court in New Jersey.
Several hundred customers who own regular cell phones (not smartphones) last fall complained to the FCC that Verizon Wireless charged them $1.99 for accessing the Internet, even though they say they didn’t. In December, Verizon said you have to go beyond its initial Web page to be charged, so accidentally pressing one button wouldn’t result in a charge.
The lawsuit asks for reimbursement of the fees. The FCC is yet to make any rulings on the prior complaint.