BoxTone announced that its mobility management software suite has entered the certification process for the new BlackBerry Enterprise Server Express.
This announcement comes just hours after Mike Lazaridis, president and co-CEO of Research In Motion, unveiled the BlackBerry Enterprise Server Express at the 2010 Mobile World Congress in Barcelona, Spain.
Upon certification, BoxTone anticipates initial demand from enterprise deployments of BlackBerry Enterprise Server Express, which will require high-quality, low-cost support for the rapidly growing fleets of employees who will now seek to connect their personal BlackBerry smartphones to the new server. In addition, the company sees demand coming from SMB deployments of BES Express, which will require a simple, cost-effective approach for taking their businesses mobile at the highest quality of service and security for their mobile users, especially for VIPs.
For enterprises that deploy BlackBerry Enterprise Server Express as a cost-effective, quick and reliable way to mobilize their fast-growing, employee-liable populations, BoxTone software enables Tiered Mobility Support. Through an optimal combination of automated BoxTone modules, organizations can meet the demands of a rapidly growing mobile workforce, while maintaining low support costs. The software empowers users to resolve their own issues through user self-service, enables help desks to resolve user issues quickly via service desk management and maintains a high performance environment through problem management.
For SMB deployments of BlackBerry Enterprise Server Express, where mobile deployments may be somewhat smaller and the IT budgets more modest, there is BoxTone Essentials, which delivers proactive monitoring, automation and embedded industry and domain best practices in a single, integrated software package. As important, BoxTone Essentials can enable whole new classes of IT staff to perform sophisticated management and support tasks without being BlackBerry smartphone or platform experts.
The BoxTone suite and BoxTone Essentials are available globally from BoxTone and the company’s authorized reseller partners.