Survey Finds Video Conferencing Use on the Rise

A recent survey of more than 1,200 business professionals in the United States, Japan, South Korea and China revealed that video chat/conferencing is rapidly being adopted worldwide, for business and personal use.

The survey, conducted by Research Now and sponsored by Global IP Solutions, indicates that business professionals across multiple industries are adopting video in an effort to communicate and collaborate more clearly and effectively.

“The results of this survey underscore the increasing value of video in business communication,” said Joyce Kim, chief marketing officer at GIPS. “With demand for unified communications and desktop video conferencing on the rise, video quality issues such as delay and freezing must be addressed in order for users to effectively connect and collaborate.”

Key highlights of the survey include:

• Seventy-nine percent of those who use video rely on consumer applications such as Yahoo!, Gmail, AOL and Skype, while 21 percent used video conferencing systems such as those offered by Cisco and Polycom.
• Sixty-one percent indicated video delay and video freezing as the largest concerns of video chat/conference use.
• In the United States, 40 percent of business professionals surveyed indicated that their company will be deploying a video communication solution within the next six to 24 months.

Research Now programmed the online survey on behalf of Global IP Solutions to 1,200 senior business professionals in a variety of industries and employment positions across the United States, China, Japan and South Korea. The survey was conducted in late 2009 and all respondents were working in office environments that required them to operate a computer frequently during the workday.