Toshiba America Information Systems Inc., Telecommunication Systems Division has announced Strata Call Manager, Toshiba’s new unified communications solution that is compatible with Toshiba’s Strata CIX family of IP business communication systems. Strata Call Manager is now available nationwide through Toshiba’s network of Authorized Dealers.
Strata Call Manager’s Ribbon GUI is based on the Microsoft Fluent User Interface, making it easy to use and manage. The Ribbon groups all of the common features and functionalities together to make it fast and easy to find the feature or functionality needed. The Ribbon format features multiple tabs, each of which is broken down into groups. Each tab has a specific function, and all the buttons in that tab support that function.
All of the buttons in the Strata Call Manager are created equal and can be programmed as any other button. In addition, other buttons can be added for ACD functionality. Each button companion application can hold eight banks of 64 buttons per bank, giving users the ultimate in flexibility and customizability. Buttons can be programmed by the user for: feature codes, speed dialing, system/PBS commands, user-defined actions, ACD keys, DSS extension keys, Web keys and running programs.
Strata Call Manager features presence viewer to display the status of other users; instant messaging/chat features; desktop call control from the PC; customized call handling; outbound dialing from any application; and CRM integration with screen pops.
Strata Call Manager is compatible with the entire Strata CIX family of IP business telephone systems, including the Strata CIX40, CIX100, CIX200, CIX670 and CIX1200 systems (Version 5.0 software or higher). It is also compatible with Toshiba’s Net Phone application and most popular CRM solutions, including Act!, TigerPaw, Salesforce.com and Microsoft Outlook.