Mitel has announced the launch of Mitel Mobile, a wireless voice and data service designed for corporate customers. The service is fully integrated with Mitel’s leading unified communications and collaboration (UCC) applications and offers business customers the ability to work with a single vendor for all of their customer premise, wireline, wireless, voice and data communications needs.
Businesses now can upgrade from traditional wireless carrier voice and data services with Mitel Mobile service. While Mitel has long provided a broad solution set, including wireline network services, to its customers, wireless services were typically contracted separately, until now. By offering wireless network services on a single bill from one service provider, Mitel lets businesses take control of their wireless service expenditures and provide a single point of accountability for customer care and support, which is integrated with proven, industry leading, communications platforms. Additionally, by leveraging the features within its communications platforms, Mitel Communications Director (MCD) and Mitel Multi-Instance Communications Director (MICD), it enables voice and UCC features to be managed like data applications on a corporate server.
Customers taking advantage of Mitel Mobile will receive similar coverage and benefits associated with any major wireless network services provider, with comparable service level agreements and device options, along with enterprise-wide bundling with wireline access and UCC features. This includes integration with employees’ desktop phones or local voice services. In addition, employees across the organization will be able to share wireless minutes. The network will cover up to 275 million users in North America and support wireless handsets, smartphones, and wireless data cards as well as the provision for wireless backup of traditional wireline connectivity, providing for increased redundancy and business continuity.
“Bundled communications services are popular for a reason,” says Jon Brinton, president of Mitel NetSolutions. “These bundles enable companies to simplify their support, consolidate their billing, and most importantly, advance toward the full integration of their wireline and wireless networks in order to improve their effectiveness and employee productivity. With Mitel Mobile, our customers are able to combine Mitel’s award-winning solutions with outstanding service, while receiving the same capabilities provided by a traditional carrier at a lower cost of ownership. Reducing operating expenses and improving reliability are of equal concern for businesses today, and Mitel Mobile provides the savings, reliability, and flexibility crucial to an enterprise network.”