In response to feedback from its indirect sales partners, Qwest Communications International Inc., is restructuring its partner advisory council to solicit more feedback on the Qwest Business Partner Program.
“We are going to create a dialogue between the [Qwest] business leaders and the advisory council so we can start really instituting some change,” said Blake Wetzel, vice president of sales for QBPP, in opening remarks Thursday at the company’s Q.Marketplace 2010 QBPP kickoff meeting this week in Denver. “We need to see concrete results out of that council. We need to know what we need to change and we need to progress in 2010.”
Collaborative problem solving between the carrier and its channel partners is one of Wetzel’s first acts as channel chief. He took over the job in mid-August 2009.
Specifically, Wetzel told PHONE+ the council now includes three subgroups covering got-to-market, technology (product and road map) and operations.
The subgroups, which met for the first time Wednesday during Q.Marketplace, will discuss issues and generate action items for QBPP to work on, such as ways to better coordinate between Qwest operations and the channel. Wetzel said one of the outcomes of this week’s meeting was a plan to facilitate a meeting between the partner advisory council and the direct sales team leadership to jointly discuss go-to-market strategies and build a better relationship.
Wetzel said the size of the partner advisory council did not change, but the membership may change from time to time as it has in the past.