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Infonetics: UC Market To Top $1 Billion by 2013

Communications industry market research firm Infonetics Research recently published two unified communication reports, one a worldwide and regional market share and forecast report, the other a survey of North American companies and their plans for deploying unified communication equipment and services, as well as their ratings of leading unified communication vendors.

The first report, “Unified Communication and IP Contact Center Market Share, Size, and Forecasts,” shows that worldwide revenue from unified messaging platforms and communicator software clients is expected to drop by 4 percent in 2009, a relatively mild decrease compared to the decrease in overall enterprise telephony spending.

Additional key findings included:

  • Shipments of communicator clients grew almost 1,000 percent between the first half of 2008 (1H08) and the first half of 2009 (1H09), reaching 5.4 million, with revenue nearly tripling, mainly due to aggressive bundling of communicator clients with core telephony system sales.
  • In 1H09, Avaya shot to the top vendor spot for communicator licenses after running an aggressive One X upgrade promotion.
  • The IP contact center and unified communication markets are forecast to return to strong double-digit annual growth once the world’s economies recover, with sales surpassing $1 billion by 2012 and 2013, respectively.

The related “Unified Communication Deployment Strategies and Vendor Ratings: North American Enterprise Survey” focuses on end-user perceptions and plans, and names Microsoft, Cisco and AT&T the top communication providers.

Key findings of this survey included:

  • Microsoft and Cisco are the most widely deployed unified communication suppliers among survey respondents, enjoying high buyer awareness and receiving high marks from buyers on the most important buying criteria.
  • AT&T and Cisco lead the list of VoIP equipment and services providers.
  • Cost, complexity and network capabilities are the leading barriers to deploying unified communication.
  • The focus of unified communication is transitioning to mobility, multimedia and collaboration, with respondents looking to integrate cell phones, IM, video and conferencing.

“Against the backdrop of significant enterprise spending reductions on all kinds of products, the unified communication market is holding up remarkably well,” said Matthias Machowinski, Infonetics Research’s directing analyst for enterprise voice and data. “Perhaps it shouldn’t come as a surprise, as these tools are designed to allow users to communicate and collaborate more effectively. But the provider landscape is far from being set in stone; organizations are going beyond their traditional communication suppliers and considering offerings from the likes of Skype and Google, making this an interesting market to follow in coming years.”


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