Communications industry market research firm Infonetics Research recently published two unified communication reports, one a worldwide and regional market share and forecast report, the other a survey of North American companies and their plans for deploying unified communication equipment and services, as well as their ratings of leading unified communication vendors.
The first report, “Unified Communication and IP Contact Center Market Share, Size, and Forecasts,” shows that worldwide revenue from unified messaging platforms and communicator software clients is expected to drop by 4 percent in 2009, a relatively mild decrease compared to the decrease in overall enterprise telephony spending.
Additional key findings included:
The related “Unified Communication Deployment Strategies and Vendor Ratings: North American Enterprise Survey” focuses on end-user perceptions and plans, and names Microsoft, Cisco and AT&T the top communication providers.
Key findings of this survey included:
“Against the backdrop of significant enterprise spending reductions on all kinds of products, the unified communication market is holding up remarkably well,” said Matthias Machowinski, Infonetics Research’s directing analyst for enterprise voice and data. “Perhaps it shouldn’t come as a surprise, as these tools are designed to allow users to communicate and collaborate more effectively. But the provider landscape is far from being set in stone; organizations are going beyond their traditional communication suppliers and considering offerings from the likes of Skype and Google, making this an interesting market to follow in coming years.”