Cbeyond Inc. (CBEY) has announced the addition of Virtual Receptionist to its suite of productivity-enhancing applications. Virtual Receptionist professionally answers calls, intelligently routes important customer inquiries and enables ongoing connectivity while elevating a small businesses’ brand. The service is hosted in the Cbeyond cloud, enabling a small business to easily subscribe to the service and quickly get it up and running while eliminating any worry about platform investment, availability, security and reliability.
The Virtual Receptionist solution features a text-to-speech interface and includes several customizable features designed to make small businesses’ day-to-day operations more productive. The system routes incoming phone calls to the person or department the caller needs to reach or provides them with pre-recorded information, based on a schedule and routing that is controlled by the business. Dial-by-name company directory, driving directions, hours of operation, voice mail integration and unlimited scheduling options are some of the features that help automate and simplify a small business’ operations. These features, typically available to larger companies, are now available to small businesses to help improve employee productivity and scale their customer and prospect-facing personnel.