Glowpoint Launches Automated Conferencing Diagnostics Tool

Glowpoint Inc. (GLOW.OB), a provider of video communications solutions, has announced the unveiling of an automated diagnostic application called Video Room Sweep (“VRS”) that automatically performs comprehensive “sweeps” and emulations of video sessions for all components of telepresence and video conferencing rooms. Designed to offer a more automated and scalable proactive level of managed service, VRS can ensure higher in-use rates of video technology, resulting in predictable performance and a higher return on investment, the company said.

As a component of Glowpoint’s cloud-based managed video services, VRS is exclusively available for Glowpoint’s Video Network Operations Center (VNOC) clients and partner clients. Version 1.0 of VRS supports Polycom and Cisco technologies and, beginning in the first quarter of 2010, Glowpoint plans to release additional versions that will support other technologies, such as TANDBERG and LifeSize systems.

VRS can be programmed for automatic daily sweeps and can also be used as an on-demand troubleshooting tool. VRS tests and diagnoses the health of all components in a telepresence or video conferencing room, along with functionality of the network to ensure proper performance and readiness. Following a room sweep, automated exception reporting and notifications prompt the VNOC of any service, hardware, connectivity or compatibility issues, where remediation measures are then implemented.

VRS provides features such as accessibility verification, QoS measurement, room readiness, and version inventory.

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