Cisco Aids Partners With New Services, Programs

Cisco Systems Inc.(CSCO) has announced new partner presales technical support and a new hardware advanced-replacement service specifically designed for partners selling to the small business market. Cisco also announced it is expanding its portfolio of small business technology with new and enhanced networking, security and collaboration solutions. In addition, Cisco is continuing its partner profitability and financing programs to help partners and small businesses accelerate their businesses and boost the economy as it recovers.

Cisco’s new partner presales technical support and a hardware advanced-replacement service is designed to help partners successfully sell, deliver, install and support Cisco Small Business solutions. As part of this service, Cisco Partner Design Support offers complimentary assistance to partners in the design, installation and configuration stages so they can create and deploy the best solutions to solve their customers’ unique business problems. The new support service provides partners with access to a team of expert engineers focused on Cisco Small Business technology. It is offered via phone or online chat and in nine languages. Additionally, Cisco Small Business Pro Rapid Replacement Service provides four-hour hardware replacement plus 24-hour technical support and coverage for Cisco Small Business Pro products so partners can quickly resolve their customers’ problems with little downtime. The three-year service also includes software updates, 24-hour phone access to the Cisco Small Business Support Center and access to the Cisco Small Business Support Community.

Cisco also has expanded its portfolio to include more than 600 networking, security and communication products purpose-built and priced right for the small business. The expansion includes new and enhanced technologies to help small businesses connect, secure and communicate, including Cisco AP 541N, an 802.11n dual-band clustering access point; Cisco MonitorView, which enables the Cisco SPA 525G IP Phone to receive and display live video streaming from Cisco Small Business security cameras; Cisco VPN Support for the Cisco SPA 525G IP Phone; Cisco SA 500 Series Security Appliances enhancements; Cisco Hosted Small Business Communications CPE solution; and Smart Business Communications System (SBCS) Release 2.0, which includes the ability to support up to 100 users.

Cisco continues to invest in partner profitability programs and financing offers to help small business partners increase their profits and compete more effectively. The Small Business Partner Development Fund (PDF) program has helped Select partners grow their Cisco business at times as much as 42 percent. The PDF program, which provides quarterly payments to qualifying partners based on their purchases of Cisco Small Business products, is open to various partner types selling into the small business market, including: Cisco Registered Partners, Cisco Specialized Partners, online resale partners and service providers.

Also, in the current economy, Cisco Capital(SM) provides extended payment terms and an innovative range of financing options including zero-percent financing to qualifying partners and small businesses. In the United States, Cisco Capital is providing zero-percent financing of Cisco Unified Communications and Small Business Pro Series solutions for small businesses. This offer has been extended through July 2010 with terms of 36 months same-as-cash and the option to take ownership of the equipment at the end of the lease. Furthermore, Cisco Capital continues to support Cisco channel partners through credit lines and payment terms beyond standard net 30-day terms.

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