Glowpoint Inc. (GLOW), a provider of managed services for telepresence and video conferencing, has unveiled ScheduleSync, a new feature that synchronizes customer desktop calendaring and scheduling software with Glowpoint’s customer Web portal. In its debut, ScheduleSync integrates with Microsoft Exchange and provides a natural experience for customers to schedule and manage telepresence and video conferences from their desktop computers.
“Traditionally, meeting coordinators would use our customer Web portal or contact our Video Network Operations Center (VNOC) reservationists via telephone,” explained Howard Reingold, Glowpoint director of product management. “Now, customers can see the availability of meeting rooms, video systems, and participants, and schedule directly from their Microsoft Outlook desktop calendaring function. The process is seamless and is a significant benefit to customers, and it allows organizations to use their existing business calendaring application to easily integrate our VNOC managed service into their user community.”
ScheduleSync is a downloadable application that resides, and is configured, on an organization’s Microsoft Exchange server and is designed to automatically enable end users to analyze free/busy status for prospective telepresence and video conference meetings and attendees, schedule such meetings, make changes to reservations, and have video sessions launch automatically and directly from their personal computers.