Zeacom, a provider of unified communications and contact center software for SMBs, has introduced its U.S. Associate Channel Manager Program (ACM), which has been launched to provide the company’s reseller and channel partners with additional resources for sales development, customer service and support.
Zeacom Communications Center (ZCC) software is sold to enterprises exclusively through partners and VARs that have direct distribution channels to users of Avaya, Cisco and NEC telephony platforms.
“A key driver for Zeacom’s success is our ongoing commitment to customer service, and a belief that a sales cycle continues long after a deal closes,” said Zeacom vice president of sales, Brady Cox. “Upon completion of our intensive training regimen, Associate Channel Managers will be dispatched across the country to support Zeacom’s current channel partners.”
Before going live in the field, Zeacom Associate Channel Managers complete an eight-week training program comprised of courses that address the following subjects: Call Center 101, UC 101, Fundamentals of Telephony, ZCC Product Training, Customer-Centric Sales & Presentation Techniques, ROI and How to Measure It, and Channel Engagement. Upon completion of the training, ACMs will be deployed in the following cities: Irvine, Calif.; Seattle; Denver; Houston; Lexington, Ky.; Minneapolis, Minn.; Hoboken, N.J.; Manhattan, N.Y.; Charlotte, N.C.; West Palm Beach, Fla.