Level 3 Communications Inc. (LVLT) has announced it is expanding its operations and customer support in the Miami area. Through this initiative, Level 3 is augmenting the resources it dedicates to delivering an exceptional experience for midmarket enterprise customers in south Florida.
“As with every market, Miami is unique and requires the first-hand knowledge my team and I have of the needs of the local business communities in the area,” said Fermin Morales, Level 3’s Miami general manager. “South Florida businesses are looking for a competitive alternative to the incumbent, and Level 3’s enhanced commitment to the area demonstrates that we are listening and providing that alternative.”
Level 3 has nearly 300 customers in the Miami area (which includes Ft. Lauderdale and West Palm Beach) and more than 800 metro fiber route miles throughout South Florida. Level 3 is adding capacity to this network and continues to increase the number of businesses that are directly connected to it, delivering the scalability and reach of services midmarket businesses seek from their communications provider. Furthermore, Level 3’s South Florida network connects to several landing stations for providers whose subsea cables link the United States to countries in Latin America.
As part of this increased local focus, Level 3 is realigning its workforce in the Miami area to create an enhanced service experience, by leveraging local marketplace knowledge and creating greater familiarity with customers. The company also is redirecting support resources to focus specifically on the midmarket enterprise customer experience in South Florida.