Avaya Inc. announced Monday the launch of an Avaya Aura midsize solution, the first single-server unified communications solution suited for businesses as small as 100 employee users and as large as 2,400 users and 250 locations.
Avaya also announced that virtualization – the use of software to allow a single piece of hardware to run multiple applications at the same time – will be the de facto method for deploying its applications going forward.
Available in November, the Avaya Aura midsize solution takes advantage of the new Avaya Aura System Platform, a real-time virtualization technology enabling unmodified versions of Avaya Communication Manager, Voice Messaging, SIP Enablement Services, Application Enablement Services, Utility Services and Media Services to be deployed on a single server. Optional backup is available for server redundancy.
As a result, enterprises can reduce hardware, power and cooling, and maintenance requirements by up to 75 percent, the company said in a press statement.
The solution also facilitates simplified installation and ongoing management with integrated services for administrators, wizards and self-use administration tools. Avaya said the solution can be remotely deployed in less than two hours.
“When we launched Avaya Aura in May, it provided a breakthrough solution for large enterprises looking to run their unified communications and contact center systems more efficiently,” said Alan Baratz, president, Global Communications Systems and senior vice president at Avaya. “With the release of Avaya Aura midsize solution for enterprises, we provide the same, high-performing functionality to even more businesses.”
Customers can also add Avaya Contact Center Express (CCE), a multichannel contact center solution for midsize enterprises, to deliver customer service capabilities using an array of features including a unified desktop display, advanced multimedia tools and integration to CRM software, including Microsoft Dynamics CRM. The CCE common administration tool will soon be enhanced to let companies manage the contact center-related data and capabilities of Avaya Aura Communication Manager from within CCE.
The Avaya Aura midsize solution for enterprises comes in both Standard and Enterprise Editions. Enterprise Edition includes the Avaya Unified Communications All Inclusive end-user package; companies using Standard Edition can purchase the package for $60 per user. Avaya Unified Communications All Inclusive is a single license that provides easy access to corporate communications from simple, consistent interfaces whether an employee is mobile, at home or remote offices, a hotel or at work.