ShoreTel Releases Contact Center 5.1

ShoreTel (SHOR) has released ShoreTel Contact Center 5.1, the latest version of its application suite designed for high-performance inbound and outbound multimedia contact centers.

The new release includes support for seven additional languages and advanced reporting features that help improve customer service while reducing deployment and maintenance costs. The addition of more open interfaces to this release makes it easier for organizations to integrate custom applications that streamline processes and provide business intelligence.

The all-in-one capabilities include multimedia, integrated interactive voice response (IVR), outbound functionality, integrated reporting, hot standby redundancy and an intuitive call-flow builder.

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