”Nationwide” is the word officials at Verizon Wireless used on Thursday to describe the pervasiveness of erroneous wireless data charges it made to people’s bills.
The No. 1 domestic mobile operator said it would refund people’s money who were charged $1.99 for wireless data access in situations where they were not using it, like when the handsets were off, broken, missing, had dead batteries or were blocked from the Internet for various reasons.
The problem came to light after a columnist for the Cleveland Plain Dealer wrote about his six-month odyssey with Verizon, fighting such charges. More than 400 readers wrote in complaining of the same issue – an issue which quickly became apparent in other areas as well, prompting Verizon to investigate and admit to the error.
A Verizon spokesperson told Fierce Wireless that it is working to correct the issue, but in the meantime will keep issuing credits where necessary.