CallCopy today announced the availability of its new phonetics-based speech analytics solution, designed to deliver a lower total cost of ownership and allow contact centers of all sizes to realize the benefits of speech analytics once available only to large enterprises.
Speech analytics extracts the vast amount of information from within contact recordings and transforms it into value-generating business intelligence. By leveraging speech analytics, companies can proactively identify sales opportunities, uncover customer satisfaction issues, reduce corporate risk, ensure regulatory compliance and improve operational efficiencies across the organization.
CallCopy’s new release was designed to remove the barriers that have thus far prevented widespread adoption of existing technologies. The streamlined solution is fully integrated with CallCopy’s cc: Discover, including its call recording, quality management and desktop screen capture modules.