Tone Software Corp., a provider of monitoring and management solutions for converged telecommunications and IT infrastructures, has announced a distribution and reseller partnership with Crytycal Services Management (CSM), one of the largest monitoring service providers in the industry with specific expertise in critical event and remote remedial monitoring, as well as proactive network infrastructure support.
Under the agreement, CSM will market the Streamline IP Voice Analytics and Management solution, which Tone recently acquired and integrated into its ReliaTel-Streamline solution for unified management of faults, performance, VoIP quality of service (QoS), and network capacity in multiplatform, converged environments. Additionally, CSM has joined the newly launched Tone Software ReliaTel-Streamline Partner Plus Program, which is designed to provide member partners with expanded sales, marketing and engineering support that helps accelerate partners’ business success.
CSM is leveraging the Streamline VoIP QoS monitoring and analytics technology in its national monitoring center, where CSM receives and evaluates clients’ voice network health, performance and quality metrics, and provides tier 1 and tier 2 remote resolution support. Additionally, CSM will utilize Streamline’s pre-network assessments to analyze the VoIP readiness of its clients’ networks, and will harness Streamline’s multivendor support to provide ongoing IP voice QoS monitoring across its clients’ diverse time division multiplexing (TDM) and IP voice platforms from Avaya, Nortel, Mitel, and other voice technologies. CSM will also resell the Streamline VoIP QoS technologies to its dealer and channel partners, who can immediately benefit from Streamline’s rebrandable customization options by delivering their own VoIP pre-network assessments and QoS management service offerings to their end clients.