Avaya Debuts one-X Agent for Virtual Customer Service

Avaya Inc. has announced the new version of its desktop application suite designed for customer service associates. The new application, Avaya one-X Agent, features significant enhancements – including a streamlined user interface, embedded video and improved deployment options.

Avaya one-X Agent is accessible via a customer service associate’s personal computer located anywhere, and it enables businesses to extend headquarters-quality customer service capabilities to associates and subject matter experts, regardless of their physical location.

New enhancements include a redesigned user interface that lets customer service associates better manage multiple interactions simultaneously. The user interface also features new capabilities such as integrated contact lists with ‘click-to-dial’ and ‘drag and drop’ features for conferencing and transfers.

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