M5 Networks Inc. and Data-Rite Systems Group have released M5Connect, a Web services telephony API utility that allows both PC- and Web-based applications to interact with the M5 phone system. M5Connect allows users to click-to-dial and enables automatic screen-pops with call data and contact information for incoming calls.
M5 and Data-Rite, a software development company that builds custom applications for companies in the financial, legal and health care industries, have partnered to integrate and deliver the M5 Connect service with CRM (Customer Relationship Management) systems.
M5Connect integrates with virtually any CRM software and the M5 hosted VoIP business phone solution. All call records and notes are stored within the application and sharable across an entire organization. The data can be used to create a relationship mapping system and is ideal for collaboration.