The PBX market declined more than anticipated in the first quarter of 2009, with worldwide revenue dropping 31 percent year over year to $1.7 billion, according to new data from Infonetics Research released this week.
The pure IP PBX segment was slightly more insulated than the rest of the PBX market, with revenue down 13 percent year over year. New product introductions helped this segment avert more significant declines, the research firm said.
“A combination of less demand due to the economy, and just plain buyer uncertainty drove the market lower,” said Matthias Machowinski, Infonetics Research’s Directing Analyst for Enterprise Voice and Data. “Sales were relatively flat in Latin America, but were down significantly everywhere else. One of the prime drivers of PBX sales is economic expansion, and once the world’s major economies recover, likely in 2010, we should see an uptick in PBX sales.”
TDM PBX products are expected to continue to decline as companies shift to IP-based communications, while the IP PBX segments (pure and hybrid) are expected to pick up post-recession.
The year-over-year swings in enterprise telephony vendor market share vary significantly, with Siemens Enterprise Communications Group gaining the most (4 percentage points) and Nortel Networks, which filed for Chapter 11 bankruptcy protection in January, losing the most.
Quarter over quarter, Siemens was the only PBX vendor to gain share, increasing 13 percent. PBX market share leader Cisco Systems Inc. had the worst quarter-over-quarter performance, but held on to the top revenue spot, slightly ahead of Avaya Inc..