Qwest and IBM will go to market with network management services that simplify complex technology operations and enable customers to optimize their IT networks, while minimizing capital expenditure.
Through the Qwest and IBM partnership, customers will have access to these capabilities through the following services:
The Qwest managed services offering will enable customers to monitor the performance of their network services and make changes through a single, secure, Web-based portal with real-time alerts and advisories. IBM Global Business Services will work with Qwest on the portal design and implementation as well as the systems integration to ensure the customer experience is seamless across all services and aspects of account management. The companies also will work jointly to optimize the performance of clients’ network components and will provide competitive service-level agreements.