Companies Still Spending on Voice, Survey Says

North American companies recently surveyed by analyst firm Infonetics Research are primarily expecting to hold the line on voice communications expenses, not slash budgets as is feared by many in the industry.

The survey, “How Companies Are Changing Their Voice Communication Spending in 2009: End-User Survey,” published this week by Infonetics as part of its Enterprise Voice Continuous Research Service, asked purchase-decision makers at companies using enterprise telephony equipment whether they plan to increase, maintain or decrease 2009 expenditures.

“Ultimately, companies do want to decrease or slow the growth of their overall voice communications expenditures. One item they’re looking at cutting is communication services (long-distance, trunking, conferencing, etc.), which takes up the largest portion of the budget. Meanwhile, they’re willing to invest in new infrastructure and applications if it contains or reduces communication services,” said Matthias Machowinski, directing analyst, Enterprise Voice and Data, Infonetics Research.

The survey results revealed that respondent organizations plan slight reductions in communication services, and increases in infrastructure investments, an indication that buyers are willing to continue making capital investments if it reduces their overall expenditures. Furthermore, voice communication expenditure cuts planned by some organizations are almost perfectly offset by those planning increases.

The growth in VoIP services, as shown in Infonetics’ VoIP and UC Services and Subscribers report, is a reflection of enterprises looking to decrease spending by using more cost-effective IP alternatives. And a good number of companies continue to use TDM-based services, such as PRIs and T1s, even though they’ve already deployed IP PBXs.

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