Single Source Systems Inc., a developer of service management software solutions, announced it has signed its first charter member resellers to the new Service Management-Plus (SM-Plus) Reseller Program.
The SM-Plus Reseller Program emphasizes participation through direct reseller relationships that have proven their ability to perform and commit the necessary resources to selling the SM-Plus Enterprise and SM-Plus Connect solutions, the company said. Single Source has adopted a highly selective approach to nurturing relationships with high-potential resellers by offering and requiring a complete certification process which includes several levels of training provided through the Single Source organization. Marketing co-op programs, market analysis and lead-generation support are also provided through Single Source to assist and create added incentive to resellers to apply and enlist in this unique program.
SM-Plus Enterprise is an end-to-end business solution which manages and maintains both company-owned and customer-owned assets for the service-intensive organization. It is tailored to meet the specific needs of the service-centric organization which manufactures, distributes or services technical or complex, high-value equipment. SM-Plus provides highly functional service business process support, including accounting, incident tracking, scheduling and dispatch, wireless mobile field service, work order, warranty and service contract management. All functions seamlessly integrate into the inherent back-office accounting financials, inventory, purchasing and management reporting functionality of SM-Plus Enterprise – meeting the requirements and streamlining operation of an entire service organization. SM-Plus Connect offers the same functionality as SM-Plus Enterprise in a version more suited for organizations with existing ERP or legacy business systems wanting to interface to a comprehensive service software solution for their service department or division.
“Single Source is committed to using a reseller channel to sell our service software solutions to the manufacturing, distribution and service management markets. We place a high value on the role of our resellers because of current market demands which dictate the need for local presence. We have developed some long-standing, solid relationships with a number of our business resellers over the years. In presenting our new Reseller Program to a number of our partners, they were excited by the new business potential that will be shared be between us and immediately embraced the program,” commented Tony Petrucciani, Single Source CEO. “I think that is a testimonial from our resellers on their belief in our products as well as their commitment to Single Source.”
The initial partners signed to the SM-Plus Enterprise and SM-Plus Connect Reseller Program are: Access Group LLC, Arxis Technology Inc., Clients First, Vision Business Solutions (VBS) and Essential Software Solutions Inc..