Syntellect Inc. has announced the upcoming release of Syntellect Customer Interaction Management (CIM) version 7.0., including more than two dozen product enhancements, including a redesigned GUI, agent application enhancements to improve efficiency and effectiveness, interaction management lifecycle reporting enhancements (iVault), and outbound application integration.
Additionally, the CIM 7.0 release is optimized for Syntellect’s upcoming Outbound Communicator solution (September 2009) for blended or dedicated agent proactive outbound customer campaigns. Outbound Communicator monitors agent availability and has automatic throttle control for call pacing. Combined with CIM, Outbound Communicator allows for predictive and progressive dialing to send calls based on agents skills and availability.
Syntellect CIM 7.0 will be available in July 2009.