TDI Inc., a provider of agent productivity solutions for contact centers, announced that its call recording and quality monitoring solutions – Encore Enterprise, Encore Express and Encore Small Business – have been certified by NEC Unified Solutions Inc. as part of its UNIVERGE Solutions Partner Program.
All three solutions are now certified to work with NEC’s UNIVERGE product line, including the SV8100, SV8300, and SV8500 communications servers. Encore is also certified on the following NEC platforms: NEAX 2400 IPX, NEAX 2000 IPS, and UNIVERGE SV7000.
“This certification provides NEC resellers and our mutual customers with a scalable and flexible call recording and quality monitoring solution that meets their unique business needs while helping to improve agent, supervisor, and customer satisfaction and productivity,” said TDI CEO Kathleen Kelly.
Encore Enterprise is a performance management suite that includes voice and screen recording, quality management, coaching, and a reporting and business intelligence solution. The Encore Small Business System and Encore Express include the same technology, but in packages scaled to fit smaller operations – 48 ports and 24 ports, respectively.