Samsung Business Communication Systems (BCS) announced Friday it signed a collaboration agreement with XETA Technologies to enhance the Samsung BCS nationwide service and support network and extend into underserved and untapped geographies and sectors of the small to midsized business (SMB) telephony market. The collaboration also gives Samsung’s channel partners access to resources that extend their reach – geographically and around the clock – and close knowledge gaps.
The three-year professional services collaboration agreement runs from April 2009 through April 2012 and contains an option to extend the agreement for an additional two years.
XETA sells, installs and services advanced communication technologies for small, medium and enterprise customers. The company’s technical competence covers multiple vendors, including Avaya, Mitel, Nortel, Hitachi and Samsung. XETA has an in-house 24/7/365 call center and a nationwide service footprint.
Under the agreement, XETA’s professional services team will support Samsung BCS North American channel partners and customers and will seamlessly integrate with the existing Samsung BCS support and service network. The team is built on a “center of excellence” model that encourages knowledge sharing and ongoing review of best practices to ensure the highest level of service to dealers and end-users alike. The team will be housed in a facility near Samsung BCS headquarters in Richardson, Texas.
“Our collaboration with XETA is an important step towards growth in the North American business communications market and is part of our ongoing implementation of The Samsung Advantage Program that provides small and medium-sized businesses with easy-to-use and affordable enterprise-level telephony solutions,” said Doug Wonson, vice president and general manager, Samsung BCS. “The addition of XETA’s nationwide service footprint and strong technical competencies allows us to immediately augment service levels for our channel partners and customers, extend our reach into remote and underserviced geographies, and accelerate our growth in the SMB market.”