3CX has announced the availability of 3CX Phone System for Windows 7.1, which includes 3CX Assistant, a desktop utility that offers extension users an easy way to transfer, divert, launch or park calls – via “drag and drop” rather than via phone interface.
In addition, 3CX Assistant offers unified communications features such as extension status (presence) of other users and Call Queue information.
3CX Assistant works in tandem with an existing phone, be it an IP phone, a softphone, or even an analog phone.
3CX Assistant allows the user to transfer, divert or park calls with a mouse click; see status of other extensions; receive voice mail notification; view number of callers in a queue; retrieve calls in the queue; see which agents are logged on or on a call; login/logout to/from queues; and set user status to away/available.
Other 7.1 features include a new built-in call reporter with many new reports, including call queue and agent reports; a CDR service that can output call data records in any format; improved default security and installation; and compatibility with Microsoft Small Business Server 2003 and 2008.