Twitter Popularity Causes Qwest Call Center Shutdown

Qwest Communications is closing three customer call centers, and Twitter appears to be the reason why. In all, 361 jobs are being cut, although the company says some of the employees let go from a call center in Phoenix will be relocated.

It turns out customer service-related pages on Twitter is cutting down the need for talking to a live person about your communication problems. The other centers being shut down are in Omaha and suburban Denver.

Meantime, Twitter is looking for more business partnerships. While it no longer appears that Google is looking to buy the microblogging site, there are rumors about Twitter teaming up with some other media and Internet giants. Just Wednesday, CNN agreed to take on the CNN Twitter account, which is the most viewed on the entire site.

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