Syntellect Inc., a provider of contact center interaction management solutions, announced the release of Syntellect CT Connect Version 7.5. To better serve the CTI (computer telephony integration) needs and requirements of the end user, many of the updates for this release were developed in close cooperation with Syntellect’s customer and partner base.
CT Connect 7.5 adds additional PBX switch support to the product and also includes new releases of PBX switches previously supported, including Mitel ICP 3300, Ericson MX One, Alcatel OmniPCX Enterprise and Cisco Call Manager.
These enhancements are in addition to the improvements and switch updates introduced for CT Connect over the last year (mostly in service pack releases) and include: support for Ericsson BP250 switch, support for Avaya IP Office switch, support for Nortel BCM, support for the Asterisk IP PBX, and support for newer releases of the Avaya ACM and AES servers.
As part of the CT Connect 7.5 release, Syntellect also is introducing changes to the licensing model in an effort to better address market requirements for both the small user as well as the multithousand port users.