VOICECON: Verizon Business Enhances Hosted IP Centrex

Verizon Business has unveiled several enhancements to Hosted IP Centrex – its premier “in-the-cloud” voice-over-Internet protocol (VoIP) service. The changes are designed to make it easier for businesses to leverage IP networks and applications into effective telework solutions. The enhancements were announced at the VoiceCon Show.

Also at the trade show, Verizon Business is demonstrating how several of the company’s other products and services enable companies and individuals to take advantage of the transformation to telework.

The new enhancements are:

  • Expansion of the company’s Burstable Enterprise Shared Trunks (BEST) capability to Hosted IP Centrex. BEST enables cost savings by allowing customers to use idle VoIP capacity in one location to accommodate an increase in traffic from another location.
  • The addition of features that enable Hosted IP Centrex customers to make the virtual office a reality for remote workers, and allow businesses to more efficiently establish a local presence. These features include the ability to have calls made from a softphone – a software program using a computer, headset and a broadband Internet connection – appear to originate from the user’s business line; easily register a physical location for E-911 purposes; and to provision local business numbers for teleworkers that are in business markets strategic to an enterprise.

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