VOICECON: Zeacom Debuts ROI Calculator

Zeacom, a Contact Center and UC software and services provider, has debuted its ROI Calculator at VoiceCon Orlando 2009.

The ROI Calculator supports the more than 100 VARs and channel partners selling the company’s software worldwide, as well as the contact center and enterprise purchasing decision makers to whom they market, according to Zeacom. It does this by demonstrating time-saving, financial and other benefits achieved through use of the Zeacom Communications Center software suite.

“Today’s global recession has forced a drastic reduction in IT budgets, and in many cases, a complete freeze on spending,” said Ernie Wallerstein, president, Zeacom. “Without question, our reseller partners driving sales of Zeacom software must articulate a clear justification for an investment in enterprise UC and IP contact center solutions. The Zeacom ROI Calculator addresses the fact that demonstrating ROI is no longer a ‘nice-to-have’ to aid purchasing decisions, but rather a critical component to securing buy-in from decision-makers.”

The ROI Calculator quantifies reduction in operating expenses, as well as increases in revenue, customer service and organizational productivity through integrated communications via Zeacom’s Rich Presence, Operator Console, Executive Mobile, Executive Conferencing and other functionality.

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