Digium Inc. has announced the general availability of support subscriptions for open-source Asterisk. The software, which Digium’s founder and chief technology officer, Mark Spencer, created and released under the open-source GNU General Public License (GPL) 10 years ago, is now the world’s most pervasive open-source telephony platform, the company said. The support subscriptions provide technical support, hardware replacements and substantial discounts on training programs to enable users to take full advantage of the power of the Asterisk platform.
“Digium’s new subscription services give Asterisk users the best of both worlds — they can download and use Asterisk free of charge, as always, and now they can also call on Digium for technical support when needed,” said Spencer. “We think the combo of free and open, with support, is going to appeal to many of our most technical users. The Asterisk community has long been a source of great expertise through online forums, and now we’re supplementing that with the ability to call us, 24/7, for access to our Asterisk experts.”
Asterisk support subscriptions are bundles of services sold on an annual basis. They include technical and engineering support, consultative services, advance hardware replacement and discounts on Asterisk training and conference passes. Asterisk support subscriptions are available immediately from the Digium webstore and will be available through Digium channel partners in Q2. SMB pricing begins at $595 per year for support during the subscriber’s business hours (8 a.m.-5 p.m., Monday through Friday); 24/7 support for an SMB begins at $1,995 per year. Enterprise subscriptions, including 24/7 support, begin at $3,995 per year. Pricing includes a defined number of servers supported and cases opened per year.