Newfound Communications Inc., a provider of call recording, interactive voice response (IVR) and dialing solutions for the telecommunications industry, announced the availability of version 1.5 of the Newfound IP Call Recorder. The recorder records any phone call, at any time, for any duration in a carrier, enterprise or contact center telephony environment. Whether calls are automated or agent-driven, the Newfound IP Call Recorder can be used to verify transactions, improve performance, optimize business processes and evaluate contact center operations.
With this latest version, the new Record & Save feature gives customers the option to store only the most essential recordings. Unlike most on-demand recorders that capture from the point an executive or agent identifies a threat, the Newfound IP Call Recorder initiates recording at the beginning of the call and keeps the recording only if an escalation occurs.
The other key component to the new version is the option to pause and resume recordings. IVR, PBXs and CTI deployments can temporarily stop and start recording while maintaining a single recording file from the call. This better enables an IVR to programmatically omit sensitive information such as credit card or account numbers out of recordings. Pause and Resume Recording also reduces file size by not recording while a call is in queue or hold music is being played.
This new solution also provides Web-based call recording controls, remote delivery of call recording records (for carrier and multitenant environments), improved archival to iSCSI, SAN and network-attached storage devices and Web dashboard enhancements for the search, retrieval and management of call recording.